Your Care Co-Pilot for Children with Brain and Body Differences

Privacy Policy

Last Updated: January 17, 2026

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Keikens LLC (“Keikens,” “we,” “our,” or “us”) is committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you use our services (the “Services”), whether as a provider, user, or visitor to our platform.

The Services include our Activity Platform (including listings, registrations, payments, messages, and reviews) and our booking and scheduling features powered by Nylas.

This Privacy Policy forms part of our Terms of Service. If any portion of this Policy conflicts with applicable law, that law governs.

Information We Collect

We collect the following categories of personal information to operate and improve our Services.

Account Information
Name, email address, password, and account type (family or provider).
 

Optional Child & Family Information
Parents or guardians may voluntarily provide information about a child’s age, learning preferences, disabilities, health-related considerations, or neurodiverse support needs as described by the parent or legal guardian (for example, ADHD, autism, dyslexia, or physical, sensory, or learning-related needs). This information is used only to help personalize service recommendations.
 

Keikens does not independently evaluate, diagnose, or verify any disability or health-related information. This information is never sold or publicly shared.
 

Service Activity
Bookings, messages, listings, reviews, and interactions within the platform.
 

Scheduling & Communications Data (Nylas)
 

If you use booking or calendar features, Keikens connects to your email or calendar account through our scheduling provider, Nylas, Inc.

We may process scheduling metadata (such as invitee name, email, meeting title, time, duration, time zone, and location), availability data (free/busy windows only), and limited technical telemetry needed to provide the feature.

Keikens does not store email contents. Calendar access tokens can be revoked at any time through your settings. 

https://www.nylas.com/privacy-policy/

Device & Usage Data

We may automatically collect IP address, browser type, session activity, cookie identifiers, approximate location derived from IP address, and usage patterns to support functionality, security, and service improvement.
 

Payments

Payments are processed by Stripe and governed by Stripe’s privacy terms. Keikens does not store full payment card information.

Children’s Information & Parental Consent

Keikens is intended for adults, specifically parents, guardians, and service providers. We do not knowingly collect personal information directly from children under the age of 13. Any child-related information is provided voluntarily by a parent or legal guardian and is used only to support the requested services.

How We Use Information

We use information to operate and improve our Services, including to:

• Create and manage accounts

• Provide customer support

• Communicate about the Services

• Enable interactions between families and providers

• Personalize user experiences

• Improve and develop new features

• Operate booking and calendar integrations securely

Sharing & Disclosure

Information may be shared with trusted service providers that help us operate the Services, including:

• Nylas, Inc. (scheduling and calendar connectivity)

• Stripe, Inc. (payment processing)

These providers process information only on our instructions and are required to protect it.

We may also disclose information when required by law, to enforce our policies, or to protect the rights and safety of Keikens, our users, or others.

Aggregated or de-identified information that cannot reasonably identify an individual may be shared.

Marketing Communications

Where legally permitted, we may send service-related updates and communications. You may opt out at any time using unsubscribe links or by contacting us at support@keikens.com.

Cookies & Analytics

We use cookies and similar technologies for essential functionality, analytics, performance monitoring, and security. You can manage cookies through your browser settings.

International Transfers

If information is transferred outside your state or country, we apply appropriate safeguards permitted by applicable law.

Data Retention

We retain information only as long as necessary to provide the Services and meet legal obligations. Retention periods vary by data type and purpose and may include:

• Account data retained until deletion

• User content retained up to two years

• Scheduling metadata retained up to 24 months

• Support records retained up to five years

• Backups retained according to cloud provider policies

Account Deletion

You may delete your account through your settings or by contacting us. Some information may be retained for legal or operational reasons and then deleted or anonymized.

Information Protection

We use administrative, technical, and physical safeguards designed to protect personal information. Data is protected using encryption controls provided by our cloud infrastructure and service providers. Access is limited to a small number of authorized personnel.

If a security incident involving personal information occurs, Keikens follows documented incident response and notification procedures and notifies affected parties without undue delay following confirmation and internal assessment, as required by law.

Your Choices

You may manage calendar connections, booking preferences, marketing communications, and cookies through your account settings or browser controls.

EU / UK Data Protection

For EU and UK data protection purposes, Keikens acts as a data controller. Nylas acts as a processor for scheduling features.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated as required by law.

Contact Us

Keikens Customer Service
953 Wagon Wheel Trail
Mendota Heights, MN 55120
support@keikens.com

© 2026 Keikens. All rights reserved.
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